1. SHIPPING

We are pleased to offer worldwide shipping from our design house in Medellín, Colombia, through our trusted partner, FedEx.

Enjoy complimentary worldwide shipping on all orders over $200 USD.

To best suit your needs, we provide the following shipping options:

FedEx International Economy: Estimated delivery within 7-9 business days.
FedEx International Priority: Estimated delivery within 5-7 business days, available to 220 countries worldwide.*
FedEx International First: A premium service available for select cities, with an estimated delivery of 4-6 business days to the US & Europe, and around 6 business days to Asia.
FedEx International Priority Express: Estimated delivery within 5-7 business days. This service is available for the following destinations:
America: USA & Canada
Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, and the UK.
Asia: China, Hong Kong, Japan, and Singapore.
*Please note that the availability of these services and the final delivery times may vary depending on the specific zip code of the destination.

2. RETURNS & REFUNDS POLICY

We want you to be completely satisfied with your purchase. Garments acquired through our online store may be returned for a full refund or store credit within 45 days of receipt, provided they are in perfect, unworn condition with all original tags attached.

Standard Returns: For a standard return, the cost of shipping the item back to us must be covered by the customer.
Incorrect or Defective Items: If your return is due to a product defect or an error on our part, all associated shipping costs will be covered by Lina Marín Trademark.
Warranty: All our garments are protected by a 90-day warranty against manufacturing defects.

2.1. Return Exclusions

To ensure the quality and integrity of our garments, please note that we are unable to accept returns for items under the following conditions:

  • If the garment has been damaged due to improper use or care, such as exposure to chemicals, high heat, or sharp objects.
  • If the garment shows any signs of being worn, including odors, sweat marks, or makeup stains.
  • If the garment appears to have been washed incorrectly or contrary to the care instructions provided on its tag and online product description. This includes damage from mixing light and dark colors or soaking specially dyed fabrics.
  • For hygiene purposes, intimate apparel such as bikini bottoms, bodysuits, and socks are final sale and cannot be returned.
  • The lifecycle of our products depends on their individual use and care. Returns or replacements will not be offered for products damaged by normal wear and tear or that have exceeded their expected lifecycle.

2.2. How to Initiate a Return

To begin the return process, please follow these simple steps:

  1. Contact Us: Please get in touch with our customer care team through our online contact form or
    Chat with us on WhatsApp!

  2. Provide Your Information: To help us process your request quickly, please have the following details ready:

    • Client Name
    • Order Number
    • Date of Order
    • Contact Phone Number

Once we receive your request, a member of our team will review it according to our policies and guide you through the next steps. Please ensure all items are in their original, perfect condition with all tags attached before sending them back.

3. Garment Availability

We strive to keep our online inventory perfectly synchronized with our stock. However, in the rare event that a discrepancy occurs and a garment you purchased is no longer available, we will notify you immediately via email, WhatsApp, or phone. You will have the choice of selecting another one of our pieces or receiving a full and prompt refund.

4. Payment Verification

To ensure the security of every transaction and protect our clients from fraud, payments made by credit card may be subject to verification. If your order is selected for this process, a member of our team may contact you to request a photo of the cardholder’s government-issued ID. This helps us confirm ownership of the card and prevent any unauthorized use.

5. Privacy & Personal Data Policy

Your privacy is important to us. Lina Marín Trademark is committed to protecting your personal data and will not share it with third parties.

To keep you informed about new collections, special events, and exclusive offers, we may send promotional information to users who have explicitly given their consent to receive marketing communications. You can provide this consent through any of our forms online, during checkout, or in our physical stores.

6. Get in Touch

We are here to help. For any questions or inquiries, you can contact our customer care team,
Chat with us on WhatsApp!.
Our hours of operation are Monday through Saturday, from 9:00 AM to 6:00 PM (GMT-5).

7. International Orders

For all customers outside of Colombia, including those in the United States and the European Union, these Terms & Conditions and our data policy are applied in accordance with the mandatory consumer protection laws of your country. This ensures that your rights, such as the right of withdrawal, are upheld as required by local regulations at the time of purchase.

Discounts & Promotional Codes

The following terms apply to our special promotions.

8. HOT DAYS SALE (March 13th–15th, 2025)

  • This promotional event features discounts of 40%, 50%, or 70% on select products…